cuantotoPrivacy Policy

This page describes what we collect when you use cuantoto and how we keep that data protected. Mobile payment adoption in Indonesia has grown significantly, with users managing accounts across multiple apps and payment methods. We understand that privacy matters when you share your identity, payment details, and account activity with us, which is why we explain every step of how your data flows through our systems.

We collect personal information to open your account, verify your identity, process your deposits and withdrawals, and detect fraud. We store this information securely on encrypted servers. We do not sell your data to third parties. Our privacy commitments are the same whether you access cuantoto on Android, iOS, or desktop—and the same whether you access from Jakarta, Surabaya, Bandung, or Medan, as long as your location is within a supported jurisdiction.

This policy explains what we collect, how we use it, who we share it with, how long we retain it, and what rights you have. If you have questions after reading this, contact our support team via live chat, email, or in-app help.

What We Collect

We collect your personal information when you create a cuantoto account. This includes your email address, phone number, username, password, and date of birth. We also collect identity documents (government-issued ID, passport, or driving licence) as part of our KYC (Know Your Customer) verification process.

During account usage, we collect:

We collect only what we need to operate cuantoto

We do not ask for optional personal data like your income, employer, or social media profiles. We collect identity documents only for KYC compliance and ask for payment method details only to process your deposits and withdrawals.

How We Use Your Data

We use your data for the following purposes: account opening and verification, payment processing and fraud prevention, dispute resolution and chargebacks, regulatory compliance and anti-money-laundering checks, and improving our platform (anonymizing data to identify technical issues). We do not use your data for marketing or promotional purposes unless you explicitly consent.

Your identity documents are used only to verify that you are who you say you are and that you are of legal age. We delete your documents after verification is complete and store only a verification record (document type, date verified, expiry date). We do not retain scans of your documents.

Who We Share Your Data With

We share your data only when necessary to operate cuantoto: with payment processors and banks (to confirm deposits and process withdrawals), with identity verification providers (to check your documents), with fraud-detection services, and with regulators (if required by law). We do not sell, rent, or share your data with marketing companies, advertisers, or data brokers.

When you deposit via mobile banking or withdraw to a local payment, online payment, e-wallet, or mobile banking virtual account, those payment processors receive your name, account number, and transaction amount. This is necessary for the transaction to complete. Payment processors have their own privacy policies; we recommend reviewing them.

Note: Our servers may be located outside Indonesia. Your data is encrypted during transfer and at rest, regardless of server location.

Data Retention and Deletion

We retain your account data while your cuantoto account is active. If you close your account, we delete most personal data within 30 days—except for transaction records, which we retain for 7 years to comply with anti-money-laundering and tax regulations. We retain support conversations for 2 years to handle disputes and improve our service.

You can request deletion of non-essential data at any time via support. We will delete your profile information, preferences, and login history upon request, though we cannot delete payment records or identity verification data required for legal compliance.

Your Rights and Our Commitment

You have the right to access your personal data: we provide a data export on request within 14 days. You have the right to correct errors in your profile (email, phone, address). You have the right to object to certain uses of your data—for example, to disable cookies (though this may limit cuantoto functionality). You do not have the right to demand deletion of payment records, which we must retain for legal reasons.

We undertake to respond to data requests, complaints, and deletion requests within 14 business days. If you believe we have mishandled your data, you can escalate to our privacy team via email or contact your local data protection authority.

Cookies and Tracking

We use cookies to maintain your login session, store your language and display preferences, and track page visits within cuantoto so we can identify technical issues. Most cookies expire after your session ends. We do not use tracking pixels, third-party cookies, or cross-site tracking. You can disable cookies in your browser settings, though this may cause cuantoto to work poorly.

Contact and Updates

If you have questions about our privacy practices, contact us via live chat, email, or in-app help. We monitor all privacy inquiries and respond in your preferred language. We may update this policy from time to time; changes take effect 30 days after publication. Continued use of cuantoto after that date means you accept the updated policy. Major changes will be communicated via email.

Our commitment is simple: we collect the minimum data needed to operate a secure, compliant gaming platform. We encrypt it, protect it, and do not share it beyond what is necessary. Your account and your funds are our responsibility, and your privacy is part of that responsibility.

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